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Privacy Policy (Online)

Last Updated: 05/02/2024


1. This privacy policy sets out how VisionAid Technologies Ltd. uses and protects the information that you give when you use this website.

2. We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.

3. We may change this policy from time to time by updating this page so please check it regularly to ensure that you are happy with any changes.

Personal Information We Collect When You Visit Our Website

4. When you visit our website, we'll automatically collect certain information about the device you are using to access it. This will include information about the website browser you are using and the IP address of your internet connection. We may also identify your device with a unique, randomly generated, identifier.

5. As you browse our website we'll continue to collect information about the website pages that you look at during your visit, how long you visit them, and what links you click on each page. We may also record what keywords you used to locate our website and what third-party website referred you to our website.

6. The information we collect about you is referred to as Device Information. It's not personally identifiable to you (for example, we don't collect or associate your name or address with this Device Information) and it's not stored on our systems for any longer than we need to store it to allow you to use our website for the purposes in which it is intended.

7. We collect Device Information from you using Cookies. These are small data files that are placed on the browser you use, on your device, to visit the website. Cookies often include an anonymous and unique identifier (so we know it's your device).

8. Certain cookies are placed on our website to make it work. For example, when you add items to the shopping basket/cart we need to store this information on a cookie. Where cookies we place on your computer are:

- Not identifiable to you as a living person, and
- Only placed in order to fulfill the inherent functions of an e-commerce website

we won't ask for your permission before we place them.

9. We may, from time to time, use cookies placed by third-party companies to track and monitor you as you visit the website. Sometimes, these third-party cookies may include information that might, indirectly, identify you as a living person. Where we do so, we'll always ask for your consent before we place those cookies.

10. We may, from time to time, also collect information about your actions on the website and record those actions in log files. This data will include your IP address and may include the device that you are using, the browser that you are using, your internet service provider, and be attached to date and time stamps. We'll only include this information for as long as necessary.

Personal Information We Collect When You Make A Purchase Or Register For An Account

11. When you use our website to purchase one of the goods or services that we offer for sale, or when you register for an account on our website (without making a purchase) you may be asked to provide certain personal information about you.

12. Such information we collect may include:

- Your name
- Your address
- Your contact information (like your telephone number or email address)
- Your date of birth

13. When you purchase on our website you may also be asked to enter your credit or debit card details. You may be redirected to a 'payment gateway' website to enter your card details, or you might be asked to enter these directly onto our website.

14. Your full credit or debit card details are never stored on any databases we hold. You may be asked if you want to 'store' your purchase information for faster checkout at a later date, where you do store this information the full card information is never stored on any databases we hold. Instead, we send the full information to our payment processor, who then sends back a secure 'token' which we then use to place future purchases. To help you identify stored cards, we may store the last 4 digits of the card, the type of card (e.g. Visa or MasterCard) and the expiry date.

Where you wish, you can always delete a stored card within your customer account.

15. We call this data Personal Information.

How We Use Personal Information And Device Information

16. We use Device Information we collect in order to help us screen for potential risk and fraud, to improve and optimise our website (by generating data about how our customers browse and interact with our website), and to analyse the success of our marketing and other advertising campaigns.

17. We use the Personal Information that we collect to fulfill any order that you place and to communicate with you as one of our customers. We may also use this information to screen for potential risk and fraud.

18. With your consent, we may, from time to time, provide you with information or advertising relating to the products and services that we provide.

Sharing Your Personal Information And Device Information

19. We will share personal information and device information with third parties in their capacity as a data processor on our behalf. We'll only share your information with third parties in so far as they assist us with using your information.

20. We may also share your personal information and device information to comply with applicable laws and regulations or to respond to any lawful request for information we receive, or to otherwise protect our rights.

Re-Marketing And Behavioural Advertising

21. We may, from time to time, share your device or personal information to provide you with targeted advertisements or marketing communications we believe might be of interest to you. This may include sharing some of your information with third-party networks such as Google.

Do Not Track

22. Our website does not alter its data collection and use practices when we see a Do Not Track signal from your browser.


23. If you are a resident of a country where the European Union's GDPR is applicable, you have certain rights.

24. To exercise your rights to access your data, receive a copy of that data, or to rectify a mistake, please contact us at

General Terms

25. This privacy policy may be updated from time to time, to reflect changes to our business practices or for other operational or legal reasons.

26. For more information please contact us at

Privacy Policy for VisionAid Technologies Customers (Non-Online Purchases)

Last Updated: 05/02/2024

At VisionAid Technologies, we are committed to protecting the privacy of our customers. This privacy policy outlines how we collect, use, disclose, and safeguard your information, for customers who do not make purchases through our online platforms.

1. Information We Collect:

We may collect the following information when you engage with VisionAid Technologies for products or services, but do not make online purchases:

  • Personal Information: This includes your name, contact details, and any other information provided voluntarily during interactions.
  • Transaction Information: Details related to any transactions, including invoices, quotes, or records of products and services provided.

2. How We Use Your Information:

We use the information collected for the following purposes:

  • Providing Products and Services: To fulfill orders, provide support, and deliver products or services as per our agreement.
  • Communication: To communicate with you regarding your orders, and inquiries, or to provide important updates related to our products and services.
  • Customer Support: To address your queries, and concerns, or assist when needed.
  • Improving Services: To enhance our products and services based on customer feedback and preferences.

3. Information Sharing:

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share information with trusted service providers or partners involved in delivering our products and services.

4. Security:

We take the security of your information seriously. We implement reasonable security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information.

5. Retention of Information:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by applicable laws.

6. Your Choices:

You have the right to access, correct, or delete your personal information. If you have any concerns or requests regarding your data, please contact us using the information provided below.

7. Changes to this Privacy Policy:

We reserve the right to update or modify this privacy policy. Any changes will be posted on our website, and the date of the last update will be revised accordingly.

8. Contact Us:

If you have any questions, concerns, or requests regarding your privacy, please contact us at

Thank you for choosing VisionAid Technologies. Your trust is important to us, and we are committed to protecting your privacy.