- Frequently Asked Questions
Frequently Asked Questions
Here are the most commonly asked questions about our products and services.
Still can't find what you're looking for? Contact us.
How long will my order take to arrive?
Please see the delivery information page.
Can you ship items out of the UK?
Yes, for shipping outside the UK you can contact us on +44 (0) 1775 711 977 for a shipping quote. Please note that VAT exemptions may not apply.
What is your returns policy?
We offer a 14-day return policy on items we keep in our warehouse (Sale or Return items). You must phone to obtain a returns number. Goods must then be returned in their original packaging with the original Delivery Note and Returns Note enclosed. We do not refund the outward carriage charge nor do we pay for the cost of return.
Some items are not stored in our warehouse and have to be specially ordered in. These items are excluded from our 14-day return policy.
Please see the "Delivery & Returns" tab on each product page for specifics on each product.
What happens if my item is damaged or faulty?
In the very unlikely event the item is faulty we will collect it, handle all delivery charges, and either refund it or provide you with a replacement. Please let us know as soon as possible after receipt of the item to make a valid claim.
What payment methods do you accept?
We accept all major credit and debit card payments.
What happens once I have placed my order?
You should be sent a confirmation email with a summary shortly after confirming your order. If you do not receive one within a few hours, please contact us.
We will then send you an invoice and contact you with any special delivery requirements, such as a home visit, magnifier, chair or desk set-up / training.
How can I contact VisionAid Technologies?
Complete our contact form here.
Call 01775 711 977.
Opening hours are Monday - Friday 9am - 5pm
We do not have a shop here in Spalding but you're welcome to make an appointment to come and visit our offices!
Below is a list of organisations which you may find useful:-
Turn 2 Us - Grants info
Scope - Employment
Macular Society - Becoming a member
Access to Work - Assistance with work related requirements
DSA - Students
EHCP - Children with a learning difficulty/VI
NHS - Referrals